Escalation Levels

Authority

Process

Level-1

In case of any complaints/grievances with service of Bank customer may contact nearest branch.

Branch Manager

Customer may submit complaint letter or drop complaint in Complaint/Suggestion Box or may attend customer meet and express which will be recorded. Branch manager will acknowledge the complaint and address if the issue is at Branch level. In case issue is unresolved at Branch level he may contact next authority and coordinate to address the issue.

Level-2

If the issue/complaint is not resolved within 15 days from the date of receipt of complaint at branch. Customer may contact the Nodal Officer at Head office

Nodal Office

Complaint may be received either directly from the customer/May referred by the branch. Nodal Officer at Head office, Sagar shall immediately examine and try to resolve within 7 days of the receipt of the complaint. Nodal officer will also acknowledge the complaint to customer.

Address details:

The Chief Executive officer

Sri Ganapathi Urban co-operative Bank ltd., Head office, 1st floor, Chamaraj pet, Sagar- 577401 Shivamogga, Karnataka State.

Email: headoffice@ganapathibank.com